VIB is no longer a stranger to customers in Vietnam. Currently, VIB is trying to improve the quality of customer service in many different ways. Call Center VIB is one of the big steps forward in customer service of VIB.
About VIB . Bank
VIB stands for the English phrase Vietnam International Joint Stock Bank. VIB . Bank whose transaction name in Vietnamese is Vietnam International Commercial Joint Stock Bank. VIB Bank was officially established on September 18, 1996.
VIB Bank's head office is located in District 1, Ho Chi Minh City. After more than 25 years of establishment and development, VIB has opened branches in 27 provinces and cities across the country. Not only that, the bank has also built a switchboard system ready to support 24/7.
VIB Call Center Support 24/7
VIB switchboard is an extremely useful and convenient information channel for customers. All customer questions about VIB's services are answered via hotline 1800 8180. VIB's hotline is ready to serve all customers in all regions of the country without space limitation.
In addition to the main VIB switchboard providing full information, you can contact other satellite switchboards.
Other VIB Bank customer service contact channels
- Email: dvkh247@vib.com.vn
- Website: https://www.vib.com.vn/
- Facebook: https://www.facebook.com/VIB.NHQT/
- LinkedIn: https://vn.linkedin.com/company/vietnam-international-bank
- YouTube: VIB – International Bank
- Head office address: SailingTower Building, 111A Pasteur, Ben Nghe, District 1, City. Ho Chi Minh City
Instructions on how to call the VIB hotline
How to call the official VIB hotline for 24/7 customer care support
For the official VIB switchboard number, please dial the hotline number 1800 8180 then click:
- Number key 1: If you have a need to solve problems related to credit cards, press the number 1 key.
- Number key 2: This is the key to help you get support and advice on other services of VIB.
- Number key 3: To change the consulting language to English, just press the number 3 key.
VIB bank switchboard registers the service
To call VIB's hotline number with the need to register for the service, customers can call 1800 8192 and then press the following keys:
- Number key 1: When you press this key, you can request registration to open the card.
- Number key 2: If you press the number 2 key, you will be supported to register for other services included in the VIB brand.
VIB Customer Care Hotline Number at the Branch
In addition to the VIB switchboard to support customers nationwide, VIB also has a customer service hotline number for each branch. All branches have hotlines ready to contact and support customers. However, customer service hotlines at branches only support during office hours.
VIB Hanoi Call Center
Hanoi is a hub with the most VIB branches across the country. At branches, VIB will equip different hotline numbers. For timely and quick support for personal services, you can directly contact the bank where you are registered.
| Branch/Transaction Office of VIB Bank in Hanoi City | Location PGD | Hotline number – VIB bank switchboard at the branch |
| VIB Bank Thang Long branch | Office No. 101/ Floor 1/ 72-storey Keangnam Building/ Lot E6/ Pham Hung Street/ Me Tri Commune/ Nam Tu Liem District | 043 837 8249 |
| VIB Branch Nguyen Co Thach | 1st floor, Building A2/ Nguyen Co Thach Street/ Cau Dien Ward/ Nam Tu Liem District | 042 221 3844 |
| Transaction Office VIB Hai Ba Trung | Building 59 Quang Trung/ Nguyen Du/ Hai Ba Trung district | 043 944 5268 |
| VIB Hoan Kiem Branch | 33 Hue Street/ Hang Bai/ Hoan Kiem District | 043 941 3632 |
| VIB Xa Dan Transaction Office | No. 255 Xa Dan/ Nam Dong Ward/ Dong Da District | 046 276 2101 |
| VIB Tay Ho Transaction Office | No. 45 Au Co Street/ Quang An Ward/ Tay Ho District | 046 280 0508 |
| VIB Ha Dong branch | Km 10/ Nguyen Trai street/ Ha Dong district | 04 3354 4170 |
| VIB Hang Bac transaction office | 138 Hang Bac/ Hang Bac Ward/ Hoan Kiem District | 043 926 2277 |
| VIB Dai Kim transaction office | 1st floor Block 15B/ Dai Kim new urban area Nguyen Canh Di street/ Dai Kim ward/ Hoang Mai | 043 540 9033 |
| VIB Branch Nguyen Chi Thanh | 71 Nguyen Chi Thanh/ Ward Ngoc Khanh/ Ba Dinh District | 046 275 2515 |
Hotline VIB Ho Chi Minh Bank
In Ho Chi Minh City, with a large number of customers, VIB also opened many branches. In general, the hotlines of branches in Ho Chi Minh, in addition to answering questions for customers like a general switchboard, can provide information by area to customers.
| Branch/Transaction Office of VIB in Ho Chi Minh City | Location PGD | Hotline number – VIB bank switchboard at the branch |
| VIB Branch District 4 | 188-190 Khanh Hoi/ Ward 5/ District 4 | 083 9433 325 |
| Transaction Office VIB Van Thanh | H10A, Road D2/ Ward 25/ Binh Thanh District | 086 258 3668 |
| VIB Thanh Nam Branch | No. 246 Cong Quynh/ Ward Pham Ngu Lao/ District 1 | 083 925 4625 |
| Branch VIB Thanh Nam | No. 246 Cong Quynh/ Pham Ngu Lao Ward/ District 1 | 083 925 4625 |
| VIB Saigon Transaction Office | Melinh Point Building – No. 2 Ngo Duc Ke/ Ben Nghe Ward/ District 1 | 083 824 2620 |
| VIB Thu Duc Branch | 192 Vo Van Ngan/ Binh Tho Ward/ Thu Duc District | 083 722 5545 |
| VIB branch CMT8 | 404A/ CMT8/ Ward 11/ District 3 | 083 846 5599 |
| Transaction Office VIB Gia Dinh | No. 134 Cao Thang street /P. 4/ District 3 | 083 877 8875 |
| VIB Thong Nhat Transaction Office | No. 1174 February 3rd Street/ Ward 8/ District 11 | 083 962 1828 |
| Branch VIB Tan Thanh | 913 Luy Ban Bich/ Tan Thanh Ward/ Tan Phu District | 083 810 6646 |
| Republic of VIB Branch | 420-422 Cong Hoa/ Ward 13/ Tan Binh District | 083 812 3220 |
| VIB Transaction Office District 3 | 361 Hai Ba Trung/ Ward 8/ District 3 | 083 820 9647 |
VIB Bank Customer Care Phone Numbers Provinces
In the provinces and cities, VIB is also fully equipped with customer care phone numbers. The switchboard numbers at the branches of the provinces will assist customers with services and guide the procedure of local documents.
Here are some VIB hotlines in the provinces:
| Branches/Transaction Offices of VIB in other localities and provinces | Location PGD | Hotline number – VIB bank switchboard at the branch |
| VIB Hai Chau Branch | 211 Hung Vuong street/ Hai Chau 2 ward/ Hai Chau district/ Da Nang city | 023 6386 8200023 6386 8201023 6386 8203 |
| VIB Can Tho Bank | 1st floor, 2 VCCI building/ 12 Hoa Binh/ An Cu ward/ Ninh Kieu district/ Can Tho city | 071 0376 5995 |
| Transaction Office VIB Hai Phong | No. 09/ Tran Hung Dao/ Hai Phong | 021 0381 6199 |
| Branch of VIB An Giang | 73-75 Nguyen Trai/ My Long Ward/ Long Xuyen/ An Giang | 076 394 5468 |
| VIB Vung Tau Bank | 01K1 Nguyen Thai Hoc/P. 7/ Vung Tau City | 064 357 4547 |
| VIB Binh Duong Branch | 306 Binh Duong Boulevard/ Phu Hoa Ward/ Thu Dau Mot City | 065 0383 4458 |
| Transaction Office VIB Thai Binh | 1st floor, Thai Binh Dream Building / 355 Ly Bon / De Tham Ward / Thai Binh City | 036 364 3616 |
| VIB Thai Nguyen transaction office | No. 661 Luong Ngoc Quyen/ Phan Dinh Phung/ Thai Nguyen city | 028 0365 6925 |
Instructions to Look Up Phone Numbers of VIB . Bank
Step 1
Step 2: The returned result will tell you:
- Branch namefor example: Cong Hoa VIB.
- Address.
- Trading hours.
- Contact phone.
Functions of Hotline VIB
VIB switchboard means a lot not only to customers but also an important part of VIB bank. Hotline not only helps customers save time and effort to learn about products, but also helps banks reduce the load at branches. Hotline is ready to assist you in the following categories:
- Instructions on the procedures to register for accounts loans short, medium and long term.
- Consulting, providing information related to exchange rates or foreign currencies.
- Instructions to look up and find information about ATM branches and transaction offices.
- Support consulting, answering questions related to customer account services.
- Exchange rate
- Bank interest rate installment loanunsecured consumer loans, mortgage loans...
- Instructions on procedures and registration process for SMS Banking.
- Consulting many other services related to customer accounts.
In general, VIB switchboard is ready to advise and answer questions like at transaction counters. The agents are also professional and well-trained. VIB switchboard functions as an online banking transaction office.
Is VIB's Customer Service Good?
With extensive experience in banking and finance, VIB is confident to bring customers the best services. VIB Bank operates with the motto of taking customers as the center. VIB's customer care services always reach a professional level and satisfy customers.
In order to build a reputable and quality customer care service system, VIB has invested a lot. Across the country, VIB has more than 9,400 officers and employees. Currently, VIB's total assets have reached VND 244,000 billion.
VIB bank switchboard is highly appreciated by many customers because of the following advantages:
- The hotline is always available 24/7.
- Customers can actively contact anywhere, at any time.
- Professional staff, dedicated customer care.
- Serving a variety of necessary issues for customers.
- All transactions through the 24/7 Customer Service Center are secured according to regulations.
Notes When Contacting VIB . Customer Care Call Center
Currently, VIB switchboard has become a relatively large information channel for customers. Therefore, the number of calls to the switchboard needing consultation is very large. To be able to contact the hotline as soon as possible, you need to note a few points as follows:
- Prepare personal information registered for an account such as name, identity card number, etc.
- Choose the right number to answer your questions.
- The switchboard does not have a payment transaction function like directly at the counters.
FQA – Some questions about VIB's Customer Care Center
Is the fraudulent VIB customer service center information true?
The answer is NO. VIB is one of the largest banks in Vietnam, so it is impossible for VIB switchboard to cheat customers.
Why did I call VIB's phone number but no one answered the phone?
This is not too unusual, with a large number of customers contacting the VIB customer care center, sometimes the agents are busy. Therefore, please wait for a call back later or use other contact channels such as email, fanpage ...
Is there a fee to contact the VIB customer care hotline?
The answer to this question is NO! When you call VIB's switchboard, you don't need to pay any fees, it's completely free.
Does VIB bank work on Saturdays?
VIB branches and transaction offices work on Saturdays with the following hours:
- Saturday morning start working from 8 am to 11 am.
- On Saturday afternoon, the bank is closed.
Conclusion
Call Center VIB gradually become an important information channel for customers. Instead of going directly to the counters, customers just need to sit at home and pick up the phone to call. The above article has shared useful information about the current VIB hotline.
See more:
Information edited by lamchutaichinh.vn
Post a Comment
Post a Comment