Forgot VCB DigiBank password how to get it back fastest?

VCB DigiBank is known as the new digital banking service of VietcomBank with numerous updated utilities. However, there are many customers who often suffer from forgot VCB DigiBank password.

If you are in need of a transaction but forgot your VCB DigiBank password, please refer to the article below with Lamchutaichinh.vn!

Information about VCB Digibank

VCB Digibank is a digital banking service launched by merging Vietcombank's Internet Banking and Mobile Banking services with the aim of providing a seamless and unified experience for customers on electronic means such as computers. (PC/Laptop) and mobile devices (phone/tablet). VCB Digibank's digital banking service has two basic forms, including:

VCB Digibank application on Apple App Store and Google Play Store.
Official website of Vietcombank or visit directly at: vcbdigibank.vietcombank.com.vn.

Previously, eBanking only served the needs of banking transactions. Now VietcomBank has applied Fintech to financial and banking products to create a comprehensive technology solution.

When using VCB DigiBank service, customers can perform loan transactions, look up, update news, make payments, transfer money, receive money online... Compared to normal applications, VCB DigiBank owns has many outstanding advantages such as:

Combining Mobile Banking and Internet Banking into a single account to create convenience for users.
The interface for phones and computers is similar so that users can use it on any device.
Added many new features such as information lookup, loan, time display...
Security technology is many times better than the previous VCB eBanking application.

VCB Digibank supports on 2 interface platforms, Website and Vietcombank application, so customers can use 1 or both platforms in sync with each other and charge for common use.

What happens if I forget my VCB DigiBank login password?

Although Internet Banking and Mobile Banking of VietcomBank are merged together into VCB DigiBank, bringing convenience to users, have you ever thought about the situation if you forget your VCB Digibank password?
When you accidentally forget your VCB DigiBank password, you will not be able to log in to the application, leading to interruptions in payment transactions, money transfers, online money receipts, etc.

Specifically, if you enter the wrong password, there will be 2 cases:

Entering the wrong password less than 5 times: The system will report an incorrect password error and display red.
Enter the wrong password more than 5 times: Your account will be temporarily locked and you need to contact your bank for assistance with re-issue of the password.

However, don't worry too much! You can completely recover your VCB DigiBank password. In addition to direct access to branches and banking transaction offices, VietcomBank also allows customers to retrieve VCB Digibank Online passwords on the website when forgotten.

VCB Digibank is locked when entering wrong password, what to do?

The fact that VCB Digibank is locked will make a lot of people worry. However, please rest assured that according to Vietcombank's policy, your card account will still work normally. Only inconvenience is that you will not be able to perform online operations, but must do transactions at banks or at ATMs/POS machines.

Instructions on how to recover VCB DigiBank password the fastest

If you unfortunately forget your VCB Digibank password, you need to quickly retrieve your Vietcombank Mobile Banking password so that the transaction will not be affected.

In order to bring convenience to customers, VietcomBank now provides a way to recover VCB DigiBank password on website and mobile platforms.

Please follow the following 2 ways to recover your VCB Digibank password!

How to recover VCB Digibank password on website

Step 1: Visit website https://vcbdigibank.vietcombank.com.vn and select “Forgot password”.
Step 2: Fill in personal information to create an account at Vietcombank. Include Username (phone number when registering Vietcombank card), Email and ID card/CCCD number, then click “Continue”.
Step 3: The system will authenticate. Please select the authentication method via SMS OTP (sent to your phone number). Then enter the verification code displayed next to it and select “Continue”.
Step 4: Enter that verification code and check the username, ID card/CCCD number, Email and then click "Continue".
Step 5: After verifying the correct phone number, you open the Email address and you will see the bank send you the password.
Step 6: Return to the website and enter the default password information (the password sent to your Email). Enter 2 times the new password provided from VCB. Then you proceed to change to your own new password and you're done.

How to recover VCB Digibank password on mobile phone

Step 1: Open the pre-installed VCB DigiBank App on your mobile phone.
Step 2: At the login screen, select “Forgot Password” below the “Login” button.
Step 3: The system will ask customers to fill in the same information as above to retrieve the password on the website.
Step 4: Check the phone number used for previous registration, the bank will send a new password via SMS on your mobile phone.
Step 5: Proceed to login with the new password and change the password to complete.

In addition to the two methods above, you can also call Vietcombank's Hotline number to have the staff change the password. Proceed as follows:

Call Vietcombank Hotline: 1900545413
Press 2 to connect to the agent and ask the agent to re-issue the password.
Then provide the necessary information for the operator to verify customer information.
After verifying the information, the operator will issue you a new password to log in.

After recovering the password, you proceed to change the password issued by the bank to a new password to be able to use the Vietcombank application. Stay tuned to the next section for detailed instructions on how to change your VCB Digibank password!

Instructions to change VCB Digibank password after being reissued

Currently, you can change your Vietcombank Digibank password at home without going directly to the bank. This utility helps you save a lot of travel time and effort.

If you forgot your VCB Digibank password and have been re-issued the password. If you are still struggling to find a way to change your password, please follow the process of changing the password on the phone app of Lamchutaichinh.vn below!

Besides the ways to change the password directly at the bank and how to change the password through the website of Vietcombank, you can proceed to change the password through the Vietcombank application pre-installed on the phone.

Step 1: Open Vietcombank app from Google Play store or App Store
Step 2: Enter your current username and password to log into the app.
Step 3: After you have logged into the application, you select the gear icon - settings in the right corner of the screen.
Step 4: Then, select "General Settings"
Step 5: In the general settings, you select the function "Change password"
Step 6: The password change interface appears, enter the old password, then enter the new password twice.

Note in this step, the new password selected must ensure the principle of setting a password for the Mobile Banking application prescribed by Vietcombank. Password must have from 7-20 characters, have uppercase letters, lowercase letters, numbers and special characters (@,&,…). One thing you should remember is that this new password must not be the same as the password you have used in the past 180 days.

Step 7: After entering the new password, click "Confirm", then log back in with the new password.

Thus, with a few simple steps, you can change your Vietcombank Digibank password from the old password to the new password right on the Vietcombank application on your phone without having to go to the bank.

Besides the ways to change the password directly at the bank and how to change the password through the pre-installed Vietcombank application on the phone, you can also do it through the official website of Vietcombank.

FAQ – Some frequently asked questions when forgetting VCB DigiBank password

Is there a fee to recover VCB DigiBank password?

The recovery of Vietcombank Digibank password is done conveniently and quickly. It only takes you about 1-2 minutes to retrieve your password at home. So with such speed and convenience, does it cost to recover VCB DigiBank password?

For VCB Digibank password recovery transaction, you are completely safe because this service is completely free of charge. VietcomBank only applies fees when customers change ATM password and transactions such as money transfer, account unlocking, monthly maintenance fee...

You can retrieve your Vietcombank Digibank password anytime, anywhere without spending any money.

How to set VCB Digibank password for best security?

Password to use VCB Digibank service must be 7 - 20 characters in length. Includes: Lowercase characters, uppercase characters, numbers and special characters: @, #, $, %;

What time frame does DigiBank service operate?

VCB Digibank service operates 24 hours a day and 7 days a week, including weekends/holidays, so you can rest assured to make transactions without worrying about time.

Conclusion

The above article has shared the most popular ways to retrieve the latest Vietcombank password today to help you avoid worrying when forgot VCB Digibank password. However, when setting a new password, you should not set a series of numbers that are easy to guess. Also change the password every 3 months to avoid fraudsters taking advantage.

The article was edited by: Lamchutaichinh.vn