Can I cancel my Shopee order when I have paid Airpay?

When you have placed an order and paid on Shopee but want to cancel the order, what should I do? Will there be costs or loss of money? Let's find out about the problem with Banktop Cancel Shopee order after paying AirPay through today's article for those of you who are interested in this issue.

Paid Shopee order, can I cancel the order?

When you shop online on the Shopee application, whether it is a form of payment on delivery or prepayment, you can successfully cancel your order. The amount you have paid will not be lost but the system Airpay wallet you paid will automatically refund the amount you paid before.

Instructions to cancel Shopee orders after paying Airpay

To cancel an order on Shopee application after paying via Airpay, you do the following:

Step 1: Access your Shopee account.

Step 2: Go to My Orders and see what status your order is in: Waiting for confirmation, waiting for order, shipping

Step 3: Select the order you want to cancel and click confirm.

Instructions to cancel Shopee orders after paying Airpay

The most detailed Airpay wallet recharge cable

Some other cases of order cancellation

Cancel an order on Shopee while the order is waiting for confirmation

A pending order means an order that has not been confirmed by the seller and sent to the shipping department. Simple cancellation in this status is quite simple even after payment has been made. The steps for you to cancel an order are as follows:

Step 1: Select the order you want to cancel to see an overview of the order details.

Step 2: In the order information section, you will see the Cancel order section. You select that item.

Step 3: Choose the right reason to cancel the order after paying via AirPay e-wallet.

Step 4: Select OK to complete the cancellation request.

Cancel an order on Shopee while the order is waiting for delivery

With a "pending delivery" status when you want to cancel your order may take longer to process and require more steps. There are 2 cases that will happen with this order status:

The shop has confirmed the order but has not sent it to the shipping unit.

The shop has delivered to the shipping unit and is waiting for the shipping department to deliver the goods.

To process the order cancellation request, you will immediately contact the shop owner through the Chat section and explain the reason you want to cancel. If the shop agrees, your order will be processed and canceled successfully. If the shop does not agree to cancel, you will have to cancel the order in another way.

Cancel an order on Shopee while the order is shipping

Where your order is in the shipping status, that means the carrier has confirmed and started the delivery process. In this case, you cannot cancel the order yourself on the Shopee application. If you want to cancel, you will wait for Shopee staff to deliver the goods and refuse to receive the goods for a specific reason. Or call the Shopee switchboard to ask the support staff to cancel the order.

What is an e-wallet?

Some notes when canceling orders on Shopee

Some notes for you in case of canceling your Shopee order after paying AirPay:

You do not have to compensate or pay any additional fees for canceling orders on Shopee through paying with AirPay e-wallet.

You should cancel your order 30 to 1 hour early when you confirm your purchase and payment.

You can withdraw your cancellation request if you intend to change.

In case you only cancel 1 product out of many products when buying at Shopee. If it affects the promotion, Shopee system may cancel your entire order.

After canceling the order, the payment amount will be automatically added to your AirPay wallet.

Some notes when canceling orders on Shopee

Learn the easiest way to delete your Airpay account on Shopee payment gateway

Some questions when canceling Shopee orders

Canceling an AirPay paid Shopee order get a refund?

Cancel your Shopee order when you have paid AirPay, you will get your money back when the order is accepted and canceled successfully. To check, you can go to your AirPay wallet to look up the balance and the Shopee system will also send a notification in your account.

In case the system is overloaded, the refund will be sent to the account later within 7 working days.

Is there a fee for canceling orders on Shopee?

You absolutely will not lose any fee when canceling orders on Shopee application.

Is it possible to withdraw an order cancellation request?

Due to many different reasons, when you click to cancel the order, you want to change your decision not to cancel anymore. You can still withdraw the request, but it can only be applied once. So, please consider before clicking cancel your order.

Conclude

Posts on Banktop has detailed instructions on how to cancel Shopee orders after paying AirPay for those who are interested in this issue. If you are having this problem when shopping on Shopee, you can consult and handle it promptly. Good luck!

Information edited by Banktop.vn